Software from an outside vendor blamed, while Baltimore’s Department of Finance now promises to review refund checks over $10,000.

Pratt Library locations, designated as cooling centers to help residents escape triple-digit heat indexes, suffer from inadequate funding to maintain aging buildings.

Woodberry residents, trying to warn neighbors about the red flakes on lawns and sidewalks, resort to homemade signs to spread the word.

“We may not know where they are, but they’re accessible by going to look for them,” city Elections Director Armstead Jones had told WBAL-TV at the time.